Sharing is what powers GetHuman's free customer service contact information and tools. Address: 487 Edward H Ross Dr, Elmwood Park, New Jersey, United States, 07407, Add contact information for Bio Reference Laboratories, Sharing is caring! It was set up for a refund at that time. Apply for a BioReference Laboratories Customer Service Representative (FT, 40 hours) job in Gaithersburg, MD. *** ***, [A default letter is provided here which indicates your acceptance of the business's response. Welcome back. I apologize for the delay in this reply, as the manager of the department that handles online updates was not in the office. For appointments at BioReference Patient Service Centers Only. Posting id: 599967652. Due to the COVID-19 Pandemic, please be advised that our customer service center is currently experiencing high call volumes, longer than average wait times, and delayed responses on messaging platforms. BioReference offers hundreds of groups of laboratory tests called profiles Some doctors or clients who use our services have negotiated a special price for specific groups of tests, called custom profiles The patient, [redacted] , went to our Patient Service Center for the testing done in February, and the employer's doctor or homecare representative, ordered a custom profile with … Please have the patient contact me at [redacted] and I will reply. The doctor's office laboratory orders indicate that the patient has [redacted] as his primary coverage, and the patient received the invoice when... 481 Edward H. Ross Dr. Elmwood Park, NJ 07407-0621. All patients must have a lab order from ordering physician at the time of the appointment. Checks for that refund batch were printed on November and mailed on November 21. BioReference reached out to Ms. [redacted] and we believe that we have resolved the problem. The manager of the... The question that he was unwilling to answer was the request for his date of birth, which is necessary since he is the policy holder. We’re trying to keep up and provide the best service we can. Expect to expand your knowledge of clinical lab tests, procedures, and test supplies. Self-Service Test Results from BioReference Our offices receive hundreds of calls each day. Best Cities for Jobs 2020 NEW! Phone Number 800-229-5227: Customer Service There is only one way to contact Bio-Reference Laboratories, Inc., shown above. In customer service you deal with answering phone calls about clinical lab work. Bio-Reference is always striving to stay on the cutting edge, looking for new technologies to help our company grow and drive advances in the field. Bio-Reference Laboratories, Inc. has 1 phone number, Bio-Reference Laboratories, Inc. has no chat option, Bio-Reference Laboratories, Inc. has no help forum. Thank you. Salary information comes from 6 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Having an incorrect address has caused a significant delay in having this bill processed. Or take a look at our Capital One Customer Service page. Regards, BioReference is a participating provider in the UnitedHealthcare Preferred Laboratory Network. If you are you a current customer, please take the time to fill out our Client Satisfaction Survey. After reviewing the patient's complaint, I had a special refund check cut in the amount that was due, and it was overnighted yesterday to the patient. Your feedback is important to us. Have something to share about Bio Reference Laboratories? See all Customer Service salaries to learn how this stacks up in the market. Bio-Reference Laboratories, Inc. The other two are awaiting payment from Medicare. After Medicare pays, there will be no secondary balance. I would like for you to provide my e-mail address to the person who made this complaint so I can ask them for more information... Come join a company who realizes that our employees are our most important asset! Write a review on Bioreference Laboratories or ask a question. Bio-Reference Labs Salaries trends. On the account in question, the only information given to us on the order was to bill the patient, which we did. Average Bio-Reference Laboratories, Inc. This kind of information and tooling can be very useful for large companies who tend to make it hard to speak to a real human being to solve complicated customer problems. I have also confirmed that we are experiencing longer than normal response times in Billing Customer Service due to our migration to a new billing system. GenPath Urology & Oncology (800) 627-1479. The address that is used is the one in which the patient resided at the time of the blood draw. Bio-Reference Labs Customer Service Representative Reviews. All have been billed to Medicare, and all but two are already paid. BioReference is a participating provider in the UnitedHealthcare Preferred Laboratory Network. Use RevDex to, Increase visibility and credibility of your review by. [A default letter is provided here which indicates your acceptance of the business's response. BioReference is at the center of progress for patient care, providing laboratory testing and clinical diagnostic services to physicians, hospitals, and clinics Customer Service salaries at Bio-Reference Labs can range from $13-$16. Bioreference Laboratories hours and Bioreference Laboratories locations along with phone number and map with driving directions. Complete the job application for Customer Service Representative (Remote, FT, 30 hours) in ELMWOOD PARK, NJ online today or find more job listings available at … Thank you Revdex.com. If you wish, you may update it before sending it.] Since the initial payment was sent to the collection agency, we do not have a way of knowing which amount is correct. These service fees are not covered by insurance and are reflective of the costs of drawing, separating, packing and shipping two specimens from the BioReference Patient Service Center to these two labs. This estimate is based upon 6 Bio-Reference Labs Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. The average Bio-Reference Laboratories, Inc. salary ranges from approximately $24,515 per year for Data Entry Clerk to $113,353 per year for Specimen Processor. One-time Quick Pay. Bio-Reference is looking for Customer Service Reps who are natural leaders to join our team as a Customer Service Representative, Sales Support Representative, or Front Desk Receptionist. and is having the account removed in its entirety from any credit reports.BioReference was not provided with any insurance information until long after the file submission time had lapsed.We have adjusted the amount to zero on our A/R system. Apply online instantly. The agency has also sent a letter to Ms.[redacted] confirming this... Free interview details posted anonymously by Bio … I have had that accounts properly adjusted to zero. GenPath Women’s Health (800) 633-4522 I apologize for the long turnaround time for this refund check. My e-mail address is [redacted]. Regards, GenPath Urology & Oncology (800) 627-1479. In the complaint, Ms*** states that the refund she is expecting is $109.00, but the agency states that the payment made was $105.00, which is the amount of the refund check. The typical Bio-Reference Labs Customer Service Representative salary is $18. Bio-Reference Laboratories, Inc.'s Best Toll-Free/800 Customer Phone Number. Customer Service Representative hourly pay at Bio-Reference Labs can range from $16 - $19. Free interview details posted anonymously by Bio-Reference … If you ... customer service team at 1-833 4MYLABS (1-833-469-5227). business's response. If you wish, you may update it before sending it.] to locate their account and resolve the issue. For more details, and to see what shortcuts or tools we provide to get better, faster help from Bio-Reference Laboratories, Inc., tap or click the link. I apologize for the delays, misunderstandings and the lack of responsiveness. Customer Service Representative (Former Employee) - Elmwood Park, NJ - March 6, 2020 CS position requires more work than they are willing to compensate for. BioReference's level of efficient and knowledgeable customer service* Very Good Good Neutral Poor Very Poor N/A. Posting id: 602412943. Please have Ms. [redacted] contact me at [redacted] if she has any further issues. I obtained copies of the Explanation of Benefits for the lab testing performed at BioReference and the total patient responsibility is $63.82. You can help! ... Self-service customer access to book a location-based appointment in an available time slot; You are looking up Bio-Reference Laboratories, Inc. customer care, so you probably already know who they are. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years. The account has been updated to reflect the [redacted] information that he supplied online. There is only one way to contact Bio-Reference Laboratories, Inc., shown above. GenPath Urology & Oncology (800) 627-1479. I have located the accounts for this patient. Bio-Reference Labs Customer Service Representative Reviews. When calling customer service, hold times are* Very Good Good Neutral Poor Very Poor N/A. Pay your bills without logging in. No registration required. Revdex.com: If you wish, you may update it before sending it.] GenPath Women’s Health (800) 633-4522 Get a better deal on all your services in 1 call, and let us make scheduling easy for you. GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. Regards, Take Survey. There is no further... Bio-Reference Labs Salaries trends. Revdex.com: At this time, mylabology operates on a walk-in basis only, with the exception of COVID … I have queried our billing system and cannot locate any charges for [redacted], nor can I locate any zero balance accounts with a December 2016 date of service. I was able to locate all of the accounts for Mr. [redacted]. It offers routine and specialized tests in areas including molecular diagnostics, esoteric testing, anatomical pathology, oncology, genetics, and women's health. If Ms*** has any questions or concerns, she can contact me directly at ###-###-####, extension *** or via e-mail at ***, I apologize for the delay in replying to this complaint. But more importantly, Bio Reference needs to reflect and make things right. This estimate is based upon 2 Bio-Reference Labs Customer Service salary report(s) provided by employees or estimated based upon statistical methods. 183 salaries for 97 jobs at Bio-Reference Labs in Elmwood Park. Customer Service Customer service representatives are always available to assist patients with questions that may arise with regard to their results. Your feedback is important to us. I was able to locate the patient's account. I had to request detailed information and explanations from our West Coast laboratory location. 368 Bioreference jobs available on Indeed.com. Zip Code First Name Date of Birth (mm/dd/yyyy) [redacted]. I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me I apologize for the inconvenience. I was able to locate the accounts in question. While the services were ordered by a physician, the services are performed for the patient, who is the responsible party. until we received the payment from the patient's insurance on October 24. The actual testing itself, from all three labs including BioReference, was billed to the patient's insurance. I will reach out to the sales representative who handles this account to see if they can have that corrected. You can contact the customer service representative of Bioreference Laboratories calling Bioreference Laboratories's helpline phone numbers. Customer Service Representative - Hourly. There appears to be a misunderstanding about the $payment made by the patientThis $represented two $fees, for Free interview details posted anonymously by Bio-Reference Labs interview candidates. I have been working at Bio-Reference Labs full-time for more than 10 years Pros Great department to expand knowledge of medical terminology and knowledge of tests and what they test for , ongoing training provided for all new tests and processes, monthly feedback 1:1's with Supervisors on overall productivity and how to improve performance. It appears that, after the patient sent in the payments from her insurance company, the contractual allowance balance was not adjusted. If you are you a current customer, please take the time to fill out our Client Satisfaction Survey. Please tell him to reference his account number [redacted] and I will assist him personally. For example, look at our Wells Fargo Customer Service page. I couldn't have done it without you! a recording of the telephone call from this patient. Please email us at patientportal@bioreference.com. Bio-Reference Laboratories, Inc.'s Best Toll-Free/800 Customer Phone Number. (This address can be verified by Medicare.) Take Survey. Please try again later. It did not appear as an overpayment Customer Service Representative - Hourly. You may give the patient my e-mail address if she has any further questions, [A default letter is provided here which indicates your acceptance of the business's response. View this and more full-time & part-time jobs in Elmwood park, NJ on Snagajob. $17/hr. All of the accounts were rebilled to [redacted] with the information that the patient provided. Revdex.com: Pay now by Credit Card or eCheck LAUNCH QUICK PAY. Revdex.com: [redacted] denied the claim. Based on the notes on the account, the first inquiry from the patient occurred on September 16. patient responsibility. Tell us why here...As a laboratory, we are totally reliant on the ordering physician to supply us with the correct patient demographic and insurance information. [redacted], [A default letter is provided here which indicates your acceptance of the... Last Name Phone Number Address 2 (PO Box, Apt.) BioReference has researched the account, substantiated Ms. [redacted] claims about not being responsible, and has contacted the collection agency to remove the account from any further collection activity. Subsequent to his conversation, I was able to obtain the missing information from researching other accounts for the same patient. Apply for a BioReference Laboratories Customer Service Representative (Remote, FT, 30 hours) job in Elmwood park, NJ. There are no accounts, including the October 26, 2016 date of service, that are in a bill to patient... 481 Edward H. Ross Dr. Elmwood Park, NJ 07407-0621. GenPath Women’s Health (800) 633-4522 Or take a look at our Capital One Customer Service page. Revdex.com: Did you know we are open for visits by physicians and office staff? These service charges are not billable to insurance, and are collected from the patient in advance. status. Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! If there are any questions, please give the patient of his representative my e-mail address: [redacted]. There will also be two additional explanation of benefits that the patient will recieve (from *** *** and Igenix) after they adjudicate the claims and she may have patient responsibility for them, also. 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