School holidays and public holidays in: Our customer service team is happy to help you with questions regarding accommodation, bookings or reservations. We're part of TUI Group - one of the world's leading travel companies. Worst experience possible. ATOL protection does not apply to the other holiday and travel services listed on this website. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. 2.1.4 If the customer fails to make payments despite them being due, Wolters reserves the right to charge a dunning cost of three euros for the second reminder. Details on the due dates and payment conditions can be found in the booking confirmation as well as in the terms and conditions of the respective provider of the holiday accommodation or the tourist services. In addition, Wolters levies a blanket booking amendment fee of 50 euros. We recommend booking an option with free cancellation in case your travel plans change. If you wish to cancel your TUI holiday, please do so by using our ' Manage My Booking ' service. 69 - 63 days before travel: 30% of total booking price Mon-Fri 8 a.m. to 5 p.m., TUI Villas will assume the active mediation process and Europe-wide marketing – without any risk for you as the owner. Wolters shall submit the provider’s general terms and conditions to the customer in the booking request for inspection and acceptance. The contract hall also be established upon dispatch of an invoice by Wolters or the provider to the customer. The customer makes his/her offer by completing the booking form and sending it to Wolters. 1.1 Wolters Reisen GmbH (hereinafter referred to as "Wolters") acts as a mediator of holiday homes, holiday apartments and similar accommodation (hereinafter referred to as "holiday accommodation") and other tourist services such as travel insurance and car hire (hereinafter referred to as "tourist services"). Contact: +49 (0) 211 668878-130 We had an AOA villa from TUI in 2013 and it was excellent even tho we booked the most basic villa. TUI HOLIDAYS have left many British travellers frustrated as they attempt to get refunds back from the popular tour operator. 5.4 Wolters shall assume no responsibility for the accuracy, completeness or reliability of third-party content, especially maps, automatic translation, customer reviews, editorial texts and images of locations and regions. If Wolters or a service contactor appointed by it invoices for the holiday accommodation or tourist services and collects payment, this shall be done in the name and on account of the respective provider. Speaking on The Emma Barnett Show on BBC Radio 5, Lewis said: "TUI's policy is you're being offered a voucher for your holiday but you can get a … Wolters usually charges the customer a service fee for handling the business transaction. The video will start in 8 Cancel. 1.7 All contractual components of the booking shall be stored by Wolters to conclude the contractual relationship. TUI said 900,000 people have been affected … Many of their popular holiday destinations such as France, Italy, Spain, and the UK are all on lockdown, and the UK Foreign and Commonwealth Office (FCO) advised against all but essential international travel, the travel industry has been hit hard by coronavirus. 2.5.4 Any defects at the booked holiday accommodation or deficiencies in the tourist services that arise during the stay are to be reported without delay to the provider on site in order to give him/her the possibility of remedying the situation. TUI Cancellation Policy Learn in-Depth About the TUi Cancellation Policy . If you've only booked a flight or just a hotel, the cancellation charges are different. TUI cruise: How to claim refund on TUI cruise or holiday amid fresh cancellations TUI has announced it will extend its holiday cancellations forward by … The customer has the duty to check the travel documents for completeness and accuracy, and inform Wolters or the provider without delay if there are any missing or incorrect documents. You can amend fee-free up until 21 days before departure. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. Airbnb, Booking.com, Expedia and some major hotel chains waived their cancellation fees for those whose travel plans have had to be abandoned because of the outbreak. Play now. The collection of payment shall be made by the provider, by Wolters or via a service contractor used to collect debts. In TUI-villa's vindt u meer dan 300.000 vakantiehuizen in alle soorten en maten op unieke locaties. TUI has changed its refund policy after the Foreign and Commonwealth Office 's decision advising against all but essential travel. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. The booking engine includes, among other things, a search function, a detailed presentation of the holiday accommodation with descriptive text, images, availability, prices and the possibility of commissioning a booking. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Perhaps your accommodation is a TUI villa. Many people are not aware of this, but you have another option – sell your holiday to another person and get your refund that way. And TUI River Cruises sailings travelling up until and including November 25, 2020 have been scrapped. Starting April 6, 2020, your chosen cancellation policy will apply, regardless of the coronavirus. 4.1 Each customer/traveller shall be responsible for compliance with all applicable domestic and foreign entry and exit requirements, health regulations, passport and visa regulations and provisions for the introduction of pets themselves. She told Villa Plus not to cancel her booking, yet she still received a cancellation … Coronavirus If you're wishing to amend or cancel your booking due to the ongoing situation regarding Covid-19, please click here for the latest information. After payment of the entire rental or travel price, the customer shall receive the travel documents from the provider or from Wolters by e-mail 14 days prior to the start of the trip. 2.5.1 The customer shall have a duty to check the booking confirmation and inform Wolters or the provider of the holiday accommodation/tourist services about any errors or discrepancies without delay and no later than the third day following receipt. We know how important flexibility is at the moment, so we’ve introduced a free amends policy on new and existing package holidays, accommodation-only and flight-only bookings. TUI HAS been forced to cancel a number of holidays in the wake of travel corridor changes. - Alle autovakanties van TUI / Kras / Goed Idee Reizen met vertrek tot en met 10 mei 2020. Sales Tax ID: DE116637206. 62 - 49 days before travel: 50% of total booking price And all of our holidays are designed to help you Discover Your Smile. Once your booking has been cancelled, you can expect to receive a cancellation invoice within 14 days. When you pay you will be supplied with an ATOL Certificate. 48 - 29 days before travel: 70% of total booking price However this does not mean that you will never find great deals unless you know how to work the system. Waar gaat jouw volgende vakantie heen? TUI Villas is the great holiday home portal with more than 300,000 holiday properties, including apartments, fincas, villas with pools, holiday parks, and even lighthouses, castles, tree houses. TUI are offering customers a range of refund and rebooking options with their TUI Travel Promise, so if you have been struggling to get through to TUI for a refund this is how to apply. 2.1.2 Depending on the provider, the payment for the holiday accommodation and the tourist services can be made by bank transfer, by SEPA direct debit from current accounts, by credit card or, in exceptional cases, also in cash on site. Please read through our terms and conditions for more details or the charges. Cancellations are only possible on workdays during business hours (from Monday through Saturday from 9.00 am to 5.00 pm). 2.1.1 A deposit is usually requested by the respective provider upon conclusion of the contract, which will be deducted from the price of the holiday accommodation or tourist services. Today, TUI announced it is … Een goedkope vakantie boek je eenvoudig en snel op TUI.nl. If you booked your holiday on our website, you can use your Customer Account, or Manage My Booking if you'd prefer not to create an account, to do the following: - View your booking summary OVER TUIVILLAS.COM. villas with free cancellation: For some villa bookings, if the conditions set out below are satisfied, you will be able to cancel your booking either at least 28 days or at least 69 days prior to the departure date without incurring any cancellation charges and you will receive a … Tui Villa at Putaki Bay is located in Te Whau Bay and offers a garden, a private beach area and barbecue facilities. TRAVEL company Tui has cancelled all its holidays in June – leaving thousands more people waiting to get a refund. TUIvillas.com is het nieuwe internationale vakantiehuisportaal van TUI.Je vindt hier meer dan 300.000 vakantieaccommodaties, maar ook vakantieparken en –complexen in Europa en daarbuiten.In het aanbod van TUIvillas.com komen uitsluitend de vakantiehuizen en -appartementen van gecontroleerde aanbieders die hun beste beentje voorzetten voor jou. No demand can be forecast for the selected travel period yet. If the customer sends his/her complaint to Wolters, Wolters shall forward it to the respective provider. However, if the customer has not already reported the defects during the stay, the provider shall not be obliged to consider the complaint. If you booked using a Low Deposit Offer, the full deposit amount stated on your confirmation invoice will need to be paid upon cancellation. If you don't, please contact us. If you want to cancel your booking, or part of it, you should contact us as soon as possible. 4.2 Travel and safety advice, entry requirements, health advice, visa requirements and the like are available for customers on the Foreign Office website (https://www.gov.uk/government/organisations/foreign-commonwealth-office). Hotel Villa Blanca (Hotel), Tui (Spain) Deals Info & prices Amenities House rules Guest reviews (487) ... Find a cancellation policy that works for you. Upon placing a booking order, an agency agreement shall be formed between the customer and Wolters, the object of which is the mediation of holiday accommodation and/or tourist services. For bookings of 49 days upwards, the entire rental amount is payable immediately before the trip begins. 5.1 Wolters shall not be responsible for the success of the mediation and/or the defect-free/actual provision of the holiday accommodation service and/or the tourist services themselves, but only that the mediation shall be carried out with the diligence of a prudent businessman. In general, the deposit is due immediately on booking, while the balance payment is usually due 42 days before the trip begins. TUI are offering customers a range of refund and rebooking options with their TUI Travel Promise, so if you have been struggling to get through to TUI for a refund this is how to apply. Hidden errors or deviations shall be considered as accepted. Where extra facilities or transport options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay. We zullen deze informatie steeds bijwerken, dus houd deze pagina in de gaten en blijf op de hoogte van de actuele bestemmingen. The customer declares his/her acceptance of the changes through his/her continued use of the website following a change to the mediation terms. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. 2.5.5 Only fully legally competent persons shall be authorised to book holiday accommodation and tourist services with Wolters. The latest version of the mediation terms shall be kept available on the website from the time that they come into force. We're part of TUI Group - one of the world's leading travel companies. 2.2 Travel documents Travel Aware – Staying Safe and Healthy Abroad We'll use it to improve our answers. TUIvillas.com is de expert voor vakantiehuizen. Can I sell my TUI holiday to another person? TUI has updated its travel advice for any holidays booked this summer, including cruises. Available on TUI holidays only. The advice can change so check regularly for updates. In the case of a negligent breach of cardinal duties, the liability of Wolters is limited to damage that is foreseeable and typical for the contract and, in any case, to three times the value of the mediated holiday accommodation service or tourist service. different arrival time, special equipment, ordering linen, final cleaning and the like) may be entered in the booking request, but require the explicit written confirmation from the provider or Wolters to come into effect. In addition, customers can obtain information from the embassies/consulates that are responsible for them. (0)211.668878830 2.5.2 The customer must contact Wolters or the provider if he/she has not received the travel documents 14 days prior to the start of the trip, despite paying the rental or travel price in full. 6.2 These mediation terms contain all the agreements of the existing mediation contract between the customer and Wolters and supersede all previous agreements, regardless of whether they take place in writing, electronically or orally. 6.4 If any of the above provisions is or becomes invalid, this shall not affect the validity of the remaining provisions. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. 1.3 Wolters operates exclusively as a mediator of holiday accommodation and tourist services and mediates contracts in the name and on account of the providers. They're unreachable when trying to cancel the trip, and after weeks of mailing and trying to call, they simply charge you with a whopping 25% + 39Eur cancellation fee. Don't book via TUI Villas. Only 1 free child place is available in each selected hotel room or selected apartment type or villa with a minimum of 2 full paying adults. Advice on passport, visa, foreign currency and health regulations. (Greenwich Mean Time). Wolters shall indicate the possibility of taking out travel cancellation insurance as well as insurance to cover the treatment or repatriation costs in the case of an accident or illness abroad. 6.1 Wolters reserves the right to modify these mediation terms at any time with effect for the future, without the existence of any duty to notify the customer. After the trip, the customer can send the provider a further notice of defects in writing. See Travel Aware page - for travel advice from TUI. We're part of TUI Group - one of the world's leading travel companies. 5.5 The exclusions set forth in points 5.2, 5.3 and 5.4 shall not apply if Wolters was aware of faulty and/or incorrect information or had to have been aware if applying customary care in accordance with standard commercial practice. Should the customer be guilty of not reporting a shortcoming, all the customer’s claims arising from the agency agreement shall be cancelled, insofar as a reasonable remedy by Wolters for the customer would have been possible. Thanks for your feedback. 5.7 Wolters shall not be liable for any loss or destruction of the itinerary or travel documents, which it cannot substitute, in connection with the dispatch. But on April 17, TUI amended its policy, replacing the refund plan with the offer of a credit note. Wolters shall not be liable for the availability of holiday accommodation nor of a tourist service at the time of booking. 1.5 The holiday accommodation and tourist services presented on the website do not constitute a binding contractual offer by Wolters and/or the respective provider. The conditions for contractual amendments arranged or desired by the customer (for example, change of booking, withdrawal) are governed by the provider’s general terms and conditions. The traveller should inform TUI Airlines Belgium NV in writing of the cancellation before the date of the flight, with indication of the reference number of the booking(s). Direct debits are, in principle, converted into SEPA direct debits by Wolters. The policy is valid on bookings made before 31 December 2020 and departing between now and 30 April 2021. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. This booking request must specify how many people (including all children) will be travelling with the customer and whether the customer will be bringing one or more pets along (details of the species and breed are required). The place of jurisdiction for registered traders, for people who do not have a general domestic place of jurisdiction as well as for people who have moved their domicile or usual place of residence abroad after conclusion of the contract, or whose domicile or habitual residence is not known at the time an action is filed, shall be Düsseldorf (Germany). If you're travelling on a TUI flight as part of package, here are our cancellation charges. - Alle reizen van TUI / Kras / Goed Idee Reizen waarbij alleen een accommodatie is geboekt, met vertrek tot en met 10 mei 202… In March, the German travel company Tui cancelled thousands of holidays amid the COCID-19 pandemic. E-mails and requests sent via the form are processed around the clock, even on weekends and on public holidays. TUI plaatst graag de grootste selectie van vakantiehuizen in vertrouwde handen van TUIvillas.com, een bedrijf van Wolters Reisen GmbH. Payment conditions, provisions on due dates, liability, amendment of reservations, cancellation and other obligations and customer restrictions can be governed therein. 1.2 Wolters operates an online booking engine for the above-mentioned purpose, which is used on its own websites, and in variations on the websites of its partner companies (collectively referred to as the "website"). Lines open: Monday to Friday 8.00am to … If a service fee is incurred for the booking, this shall be already included in the displayed price for the holiday accommodation, and additionally shown separately in the offers on the website, in the booking process, and on the invoice. 2.4 Disclosure of data to process the booked service Just so you know, removing a passenger from your booking might mean that your overall holiday cost goes up. If you're travelling on a TUI flight as part of package, here are our cancellation charges. TUI refunds: How to apply online if your flight has been cancelled TUI Group is the world's largest tourism company, with 1,600 agencies and six airlines / REUTERS By In order to process the booking, Wolters shall forward the personal data supplied by the customer to the respective provider. Consumer Dispute Resolution / OS Platform, The European Commission provides a platform (the OS platform) at http://ec.europa.eu/consumers/odr/ for users who reside in the EU and wish to settle disputes related to consumer law online. Cancellations are only possible on workdays during business hours (from Monday through Saturday from 9.00 am to 5.00 pm). 28 - 15 days before travel: 90% of total booking price Geological data displayed on the website, in particular map illustrations, merely serve as non-binding guidance for the approximate physical location of the offer. Your deposit is non-refundable, even if the cancellation charge calculated is lower than the deposit amount paid. If you booked online, you can do some of this yourself through your Customer Account or Manage My Booking, otherwise please contact us. The customer will be notified by Wolters at least two days prior to the account being debited. Coronavirus TUI Villas is het grote vakantiehuisportaal met meer dan 300.000 vakantiehuizen, vakantieappartementen, finca's, villa's met zwembad, vakantieparken en zelfs vuurtorens, kastelen, boomhutten en nog veel meer. Bekijk ons uitgebreide aanbod voordelige vakanties online! Possible bank fees for domestic or foreign bank transfers will be charged to the customer. Cookie Notice. 70 days or more before travel: Loss of full deposit The customer is bound to the contractual offer for a period of seven days. Just don't. Close. Sat 8 a.m. to 12 a.m. Starting April 6, 2020, your chosen cancellation policy will apply, regardless of the coronavirus. It exceeded all expectations. The customer shall be notified of the respective fees. 1.4 The basis of a holiday accommodation booking is the detailed description of the property, based on information given by the respective provider. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. Wolters Reisen GmbH is not currently participating in an alternative - and for them, voluntary - dispute-resolution procedure. Only booked a flight or hotel? She was told to claim the money back through her travel insurance and in order to do so, would have to cancel her booking. 6.3 The contractual relationship between the customer and Wolters is subject to the laws of the Federal Republic of Germany, regardless of the nationality of the customer. Our website uses cookies to improve your experience. TUI Villas will assume the active mediation process and Europe-wide marketing – without any risk for you as the owner. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Therefore, the OS platform cannot be used by our customers, Wolters Reisen GmbH The invalid provision shall be substituted by a provision which reflects the economic purpose of the provision that is to be replaced as closely as possible. +49. You have a holiday home or apartment of your own and you want to increase your occupancy rate and reach more customers? To find out more, please read our 4. In navolging van de verlengde maatregelen vanuit de Nederlandse overheid en het dringende advies om in de meivakantie niet te reizen, heeft TUI besloten om alle reizen met vertrek tot en met 10 mei 2020 te annuleren: - Alle pakketreizen van TUI / Kras / Goed Idee Reizen vertrek tot en met 10 mei 2020. The cancellation charge may be higher for certain travel arrangements, such as coach tours or scheduled airfares. Travel Aware – Staying Safe and Healthy Abroad E-Mail: customerservice@atraveo.com, Commercial registry: District court of Walsrode HRB 110468 In an instance, if you have no option left other than to cancel the … Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If these costs arise through a contractual amendment and are the responsibility of the customer, Wolters shall be entitled to invoice the customer for these costs in the name of the provider and to collect or retain these amounts from the customer. You'll find details of these in our booking conditions. These include directives from authorities, civil unrest, wartime events, terrorist attacks, floods, fire, storms, accidents, strikes and other industrial action, from which the services of Wolters or its agents are affected. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. Wolters shall collect and use customer information in accordance with the data protection regulations. And all of our holidays are designed to help you Discover Your Smile. Please see www.tuiholidays.ie or the relevant brochure … For bookings of 49 days upwards, the entire rental amount is payable immediately before the trip begins. 5.3 All holiday accommodation and/or tourist services displayed on the website are of limited availability. The present mediation terms apply in both cases. Find out and register as an owner. How much it costs to cancel your holiday, or to remove passengers from the booking, varies depending on how much time there is before you're due to travel and which airline you're flying with. Details on the due dates and payment conditions can be found in the booking confirmation as well as in the terms and conditions of the respective provider of the holiday accommodation or the tourist services. In March, the German travel company Tui cancelled thousands of holidays amid the COCID-19 pandemic. 70 days or more before travel: Loss of full deposit If you're wishing to cancel your booking due to the ongoing situation regarding Covid-19, please click here for the latest information. 5.6 Otherwise, Wolters shall only be liable for damages which are not physical in cases of intent or gross negligence, liable because of the assumption of guarantees, and liable for the breach of essential contractual duties (cardinal duties). If you purchased TUI Travel Insurance and believe you may need to notify us of a claim, please call AXA Insurance on 0330 024 8094. Or call us on Hotel Villa Blanca (Hotel), Tui (Spain) Deals Info & prices Amenities House rules Guest reviews (487) ... Find a cancellation policy that works for you. However, those booking after coronavirus was a ‘known event’ were encouraged to choose accommodation with a flexible booking policy. Information on the payment methods and fees on offer can be found in the details of the booking order and in the General Terms and Conditions of the respective provider of the holiday accommodation or tourist services.