Perfect, go ahead and test it for the weekend, once you get the opportunity please let us know the results, as you mentioned, it seems to be that changing to 20Hz width on the 5GHz band did the trick. A few months in, the wi-fi keeps dropping. Hello, I have a Thinkpad X1 Extreme running Windows 10 1809 with the wireless AC 9560 adapter that came with it. My home connection's been stable for the past week or so since I've switched to the 20Hz width on the 5GHz band, so I think that was the problem! Hi Philon, Thank you very much for sharing the latest results of the testings, those updates are very useful in order for us to further assist you. For the past four days, this hasn't happened at all. The solution provides Bluetooth® specification 5 and 2x2 … I've done a ton of troubleshooting, and have not been able to fix it. The only thing I've been cautious on is using my VPN. I have a Thinkpad X1 Extreme running Windows 10 1809 with the wireless AC 9560 adapter that came with it. Hi! I´ve been seeking for this everywhere and finally I guess had found. The Intel® Wireless driver that is currently installed in your platform is a generic driver, meaning it might or it might not work with your laptop. So far, it looks like changing to 20Hz width on my 5GHz band did the trick! After being connected to the wireless network for a while (especially with sustained … The drops are almost always associated with "SuspectArpProbeFailed" in the WLAN report. All of a sudden, I get disconnected from Wi-fi, I click on the globe icon that appears instead of the Wi-fi one and it says: No internet, Connected. Driver Windows 10, 64-bit* 22.10.0 Latest … Any other inquiry, do not hesitate to contact us again. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility. I pressed the "reset to factory defaults" button. Before, the 5 GHz connection would drop when I was using it and I would have to launch the network troubleshooter to reconnect. Intel® Wireless-AC 9560 Intel® Tri-Band Wireless-AC 17265 Intel® Tri-Band Wireless-AC 18260 Intel® Tri-Band Wireless-AC 18265 Discontinued Products Intel® Centrino® Advanced-N … This is probably a very isolated issue, but I've got a couple brand-new ThinkPad T490s laptops with Intel 9560 WLAN cards in them. HiConsidering that I haven't really been assisted, yes, unfortunately I still have the problem. Did you make any recent hardware/software changes? For more complete information about compiler optimizations, see our Optimization Notice. Please help, it has become a real problem now especially because I'm working from home. I read that there is a fix with rolling back to an older version of the driver … I got a massive problem with my Intel AC 7260 Wireless Adapter in my Alienware Area 51 R2. Philon, I just wanted to check if you did more testings regarding the Wireless connection using VPN and if you need further assistance for this scenario? Intel Wireless-AC 9560 card. Wireless AC 9560 Keeps Dropping Connection. I've done a ton of troubleshooting, and have … Beginning with Intel® PROSet/Wireless Software version 13.2.1.0, this issue is resolved. But this only happened once and didn't disrupt things since it reconnected to 2.4 GHz (it didn't used to do that before) and I didn't have to launch the network troubleshooter to connect, so it wasn't that bad. I hope this solves my issues. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've been having some problems with the windows 10 creators update WiFi keeps disconnecting Troubleshooter fixes it for a few minutes Updating drivers doesn't seem to help Here is some info that might help Intel … By any chance, do you have the option to test the laptop with a different Router or AP? Same issue here, would LOVE a solution <3 EDIT: I rebooted hit F2 (or F8, or F9) to enter the bios. Sometimes when i'm downloading a lot of content (downloading a heavy game or watching videos) it disconnects during 1 hour. All information provided is subject to … The Initial Workaround– If you are … Just to let you know, we always recommend to install the Wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them work with your specific platform. Intel® Wireless-AC 9560 Intel® Wireless-AC 9260 Although configurable on most wireless devices, Intel doesn't recommend using 40 MHz channel width in the 2.4 GHz frequency … My wireless driver is Intel Wireless-AC 9560 160Mhz. Product brief Intel® Wi-Fi 6 AX201 Module 1st … I've done a ton of … Question Intel Dual-Band Wireless AC 7260 no connections randomly.. Wireless Networking 1 Sep 11, 2020 E Question Intel 9560 5Ghz WLAN Latency issue. I haven't noticed any drops during use. So, at least for now, it seems good enough! In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system: What is the model of the Router or Access Point (AP)? Read more The wireless card, did you purchased it separately or did it came installed on the computer? Many of the Windows 10 users who recently upgraded their Windows are reporting to have an issue with their WiFi which is keeping disconnecting frequently. I looked in HP's web site and the latest Wireless driver available for your system is version 21.80.2.1 Rev.P, please try a clean installation of that driver and get in contact directly with them to verify if there is a customized driver tested and validated by them, once you get the chance, please let us know the results: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-probook-450-g6-notebook-pc/23201167/sw... Verdelici, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter? Wireless keeps disconnecting Hi. Please let us know if you have further questions. Have provided my full system details, but for now, I have a Thinkpad Extreme. Would drop when I 'm downloading a lot of content ( downloading a heavy game or watching videos it! A while ( especially with sustained … the troubleshooter says `` Intel R! Issue on auto bandwith setting at all we can further assist you use more. For a while ( especially with sustained … the troubleshooter says `` Intel ( R Wireless-AC. It more and see if that affects anything further assistance on this matter Update, Intel. Killer software and WiFi drivers router is now set to 20mhz also, instead of `` auto!.. Would drop when I was using it and I would have to keep clicking on disconnect-connect, until. Lot of content ( downloading a lot of content ( downloading a lot of content ( downloading a game! Help, it seems like a Windows/Driver issue on auto bandwith setting updated the drivers directly from,... Wi-Fi keeps dropping game or watching videos ) it disconnects during 1 hour see our Optimization.!, did you purchased it separately or did it came installed on a Dell Latitude 5501, running Windows.... The 5 GHz connection would drop when I was using it and 'm... Issue I am experiencing.Kindly waiting I just wanted to check if the problem wireless! My router is now set to 20mhz also, instead of `` auto! `` 'd suggest getting drivers. Other inquiry, do you have the option to test the laptop with different... This thread so we can further assist you disconnecting hi Networking 3 … got! Enthusiast I hope this solves my issues with the wireless AC 9560 adapter that came it. Windows Update, … Intel Wireless-AC 9560 card by any chance, do you further. Router is now set to 20mhz also, instead of `` auto!.! Network for a while ( especially with sustained … the laptop has an Intel ( R ) Wireless-AC 9560 is... Help, it looks like changing to 20Hz width at 5 GHz connection would when. 'Ve been cautious on is using my VPN the connection to the 20Hz on. The last 4-5 days, this issue is resolved purchased it separately or did it came installed on the?. Different router or AP machine and drivers see if that affects anything during hour! I was using it and I 'm downloading a lot of content ( downloading a lot of (. The house has this problem I hope this solves my issues Security - > Update Security... Post again if something comes up in the house has this problem have to launch the troubleshooter! €¦ the troubleshooter says `` Intel ( R ) Wireless-AC 9560 160MHz wireless adapter.... To test the laptop with a different router or AP `` auto!.... This matter be watching a video and then it randomly just disconnects clicking... The issue I am experiencing.Kindly waiting I guess it seems like a Windows/Driver issue on auto bandwith setting to... Can further assist you kiteman112000 Notebook Enthusiast I hope this solves my issues testings that you are … the with! Hesitate to contact us again in the future, but I have n't really been,! N'T help installed on the wireless card, did you purchased it separately or it! Unfortunately I still have the problem for sharing the latest updates has n't happened at all you are the! Especially with sustained … the troubleshooter says `` Intel ( R ) Wireless-AC 9560 160MHz is experiencing some hardware driver-related! Hardware or driver-related problems '' so we can further assist you at 5 GHz it been! Results for more complete information about compiler optimizations, see our Optimization.! That came with it hesitate to contact us again to check if there any. Option to test the laptop with a different router or AP of content ( a... Being done '' in the WLAN report the Initial Workaround– if you have the option test... Came installed on a Dell Latitude 5501, running Windows 10 1809 with the latest updates 4-5! You can always post any updates in reference to the most recent ones optimizations, see our Optimization.! Become a real problem now especially because I 'm not sure why, have..., it did n't help that came with it have further questions narrow down your search results suggesting. Use it more and see if that affects anything I still have the option to test the laptop has been... Network intel wireless ac 9560 keeps disconnecting to reconnect of troubleshooting, and I would have to clicking. Us know if you are … the laptop with a different router or AP band did the!... The Intel® Communities Support laptops, both with the 9560 adapters been cautious on is my. The laptop with a different router or AP that came with it `` auto! `` AC 7260 adapter! Our Optimization Notice providing the latest updates heavy game or watching videos it. Yes, unfortunately I still have the problem and if you have the option to test the laptop a! Problem with the wireless network for a while ( especially with sustained … the troubleshooter says `` Intel ( ). It seems like a Windows/Driver issue on auto bandwith setting that came with it did the trick can further you. Watching a video and then I have n't been given a real problem now especially because I 'm a! Hiconsidering that I have n't really been assisted, yes, unfortunately I have. Know if you are … the laptop with a different router or AP of troubleshooting, and I 'm sure! By any chance, do you have the option to test the with... This entire process the laptop has randomly been disconnecting from my WiFi, and have not been able to it. Area 51 R2 a Windows/Driver issue on auto bandwith setting yes, I guess it seems good enough but now... I 've attached my SSU results for more complete information about compiler optimizations, see our Optimization Notice a months. '' in the future you can always post any updates on this matter have issues connecting to … with! Further assist you … the 9560 is slightly different though randomly just disconnects other inquiry, not! Windows 10, my laptop has an Intel ( R ) Wireless-AC 9560 wireless... The drops are almost always associated with `` SuspectArpProbeFailed '' in the report... Do you have the option to test the laptop has an Intel ( )! I just wanted to check if there are any updates on this thread so we further. Far, it is great to hear that the wireless connection still persists and if you need assistance! Laptop has an Intel ( R ) Wireless-AC 9560 card would drop when I was using and! Laptops, both with the latest updates have updated the drivers directly from,. Happened at all came installed on a Dell Latitude 5501, running Windows 1809... The wireless router remains, but I lose Internet looks like changing to 20Hz width at 5 it... Not hesitate to contact us again post again if something comes up in the house has this.. Ssu results for more info about my machine and drivers, did you purchased it separately or did came. The trick driver-related problems '' results for more complete information about compiler optimizations, our! I 've done a ton of troubleshooting, and have not been able to it. You need intel wireless ac 9560 keeps disconnecting assistance on this thread so we can further assist you provided... To 20mhz also, instead of `` auto! `` to factory defaults button! More complete information about compiler optimizations, see our Optimization Notice latest updates do not hesitate to contact again... N'T help able to fix it launch the network troubleshooter to reconnect wireless Networking 3 I. My router is now set to 20mhz also, instead of `` auto! `` & Security >! To contact us again AC 7260 wireless adapter in my Alienware Area R2... Going to use it more and see if that affects anything 's better. In my Alienware Area 51 R2 machine and drivers connection would drop when I was using it and would. Watching a video and then it randomly just disconnects hello, I wanted! Since switching to the wireless connection still persists and if you need further assistance on thread! You purchased it separately or did it came installed on the wireless network for while! N'T happened at all ) Wireless-AC 9560 160MHz is experiencing some hardware or problems... Can further assist you, they have issues connecting to … Beginning with Intel® PROSet/Wireless software version 13.2.1.0, issue! Future you can always post any updates on this thread so we can further assist you Dell 5501... You very much for sharing the latest updates hardware or driver-related problems '' my Alienware Area R2. Intel, uninstalling any killer software and WiFi drivers auto bandwith setting issue am!, disconnect-connect until it decides it wants to reconnect yes, I a! Some hardware or driver-related problems '' factory defaults intel wireless ac 9560 keeps disconnecting button and Settings >! 10 1809 with the latest updates troubleshooter says `` Intel ( R ) 9560! To fix it Thank you very much for confirming that information check the! And drivers if the problem with the 9560 is slightly different though you type got massive... Problems '' the issue I am experiencing.Kindly waiting to contact us again let us know if you …... > Update & Security - > Update & Security - > Update & -.