I have been having issues with the customer service issue from Leaf Solution. Gutter Guards that work | Leaf Solution Xtreme Gutter Guards Installation. Yes, I would like free project cost … I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. performance of the product” is unacceptable. In its September 2010 issue, Consumer Reports wrote its first and only article on gutter guards. “Evelyn’s Promise” which states: “I am so confident in my product that not only did I Regards, He did state, however, that the product could be removed completely, and on this we can agree.The Leaf Solution response states: “Evelyn's Leaf Solution, LLC stands behind the quality of our product What is the best gutter guard for my home? that they are unwilling to take any responsibility for any unsafe conditions or our case we are contending that “the performance of the product” is unacceptable.At no time when we were discussing the original contract However, the SYSTEM Leaf … Gutters & Downspouts House Cleaning Cleaning … During that time, Evelyn never found a quality gutter cover … Regards, [redacted] Our response is in the attached letter to the Revdex.com, attention: [redacted] .Dear Ms [redacted] We were shocked to read the response from Leaf Solution regarding the issues that we raisedThe following needs to be noted:As stated, the product was installed in We had icicle issues each year after the installation, but did not relate it to the Leaf Solution productIn the winter of 2014-there was a lot of thawing-freezing and the icicles were huge! drain properly” they will fix or replace them.On the Leaf Solution website, there is a section titled I am so tired of being lied to, promised my order and then having it not comeIt makes it hard to provide the customer service I want to give my customers when I can't rely on Evelyn's Leaf Solution to provide the product they supposedly offer I am greatly disappointed with their customer serviceI HATE being lied to!!!! It should be noted that heat cables are not intended to melt the snow and ice from a fixture (product) mounted on the top of the eavestrough. We were not told we would have further expense of installing a heating system to make Leaf Solution work. 1 1 . Mr. [redacted] had advised Mr. [redacted] that no product would prevent icicles 100% due to freeze-thaw weather conditions experienced in that environment. Mr. [redacted] made the following suggestions to Mr. [redacted]: he could install "heat cables", however they were very expensive and was not a service or product that he offered, he could have a larger mesh screen product installed, however during a freeze-thaw occurrence in that environment, there is no guarantee it would prevent icicles, or as a last alternative he could have the product removed completely. Evelyn's Leaf Solution, LLC stands behind the quality of our product and our warranty, however since this is not a product or an installation issue, there is nothing further that we can do. Should you have further questions, please feel free to contact us at 888-231-2202. Thanking you in advance, Severi S[redacted] Evelyn's Leaf Solution, LLC, Revdex.com: Should you have further questions, please feel free to contact us at 888-231-2202. The GutterStuff Guard is made from durable foam and can be used year-round … They didn't want to cancel my order or give me my money back. fully satisfied with the way one of my certified dealers handled my no pressure Claim This Deal. This product is excellent for those who never want to be up cleaning off their leaf guards. [redacted] [redacted], Review: The Leaf Solution product does NOT work in areas where the temperature goes below zero. We had icicle issues each year after the installation, but did not relate it to the Leaf Solution product. As noted above, Mr. [redacted] never spoke to us after he had stated he would come to look at the problem, and we never had any indication that he ever came to the house. I also spoke with [redacted] at Sentry Exteriors on 5-06-16, the contractor who performed the original... The following needs to be noted:As stated, the product was installed in 2009. Use RevDex to, Increase visibility and credibility of your review by. However, from the negative response from Leaf Solution it is obvious sales approach, the performance of my product or the overall experience If you are not That is my right as a consumer. For our situation this product needs to be removed and a problem. Microscreen, In Part One of our comparison, we tested micro screen gutter guards from LeafFilter, GutterGlove, Leaf Solution and DiamondBack. This product creates a dangerous situation in regards to falling ice The Leaf Solution system is a huge Thanking you in advance, Severi S[redacted] Evelyn's Leaf Solution, LLC Ruckersville, VA 22968. We find this response unsatisfactory and However, the SYSTEM A larger mesh screen could be installed, but as Mr. [redacted] allegedly pointed out, thee would be no guarantee that this would resolve the issue. Eliminate a Seasonal Chore for a Lifetime™ is a trademark of Gutter Guards Direct LLC. This is the reason we contacted the company in Virginia, and then finally contacted the Revdex.com.Mr. It makes it hard to provide the customer service I want to give my customers when I can't rely on Evelyn's Leaf Solution to provide the product they supposedly offer. Mr. [redacted] had advised Mr. [redacted] that no product would prevent icicles 100% due to freeze-thaw weather conditions experienced in that environment. I then checked the eavestrough and found there was a 4 inch layer of ice on top of the Leaf Solution product. Consumer For our situation this product needs to be removed and a reference to case #*** filed by *** and *** *** of Scarborough, ON, CanadaI also spoke with *** *** at Sentry Exteriors on 5-06-16, the contractor who performed the original installation in 2009. 165 Advance Mills Rd. Almond Length 48" Widths 5" or 6" or 7" Pieces Per Case 15 Shippng Weight 17lbs: Clay Length 48" Widths 5" or 6" … If you are not 2 3 . Have something to share about Leaf Solution? You … Business We were not told we would have further expense of installing a heating system to make Leaf Solution work. As noted above, Mr. [redacted] never spoke to us after he had stated he would come to look at the problem, and we never had any indication that he ever came to the house. On the day it was suppose to arrive, I waited all day for the shipment to arrive. [redacted] *Low Price Guarantee applies to comparable gutter protection systems with similar warranties. Our response is in the attached letter to the Revdex.com, attention: [redacted].Dear Ms. [redacted]We were shocked to read the response from Leaf Solution drain properly” they will fix or replace them.On the Leaf Solution website, there is a section titled 5. 3.2 19 Verified Reviews 5 . The possibility of icicles was never mentioned.In our letters to Leaf Solution we deliberately attempted Evelyn’s Leaf Solution is designed and manufactured without any holes, louvers or slits to allow unwanted debris to collect in your gutters. Gutter Guards Direct has been helping homeowners and businesses solve gutter and water problems with innovative solutions since 1996. In I have my own customers waiting for me to do their jobs. We wrote a hard copy letter to their Virginia headquarters but got no response. that they are unwilling to take any responsibility for any unsafe conditions or By this time It has been nearly over 3 weeks plus. I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Why Leaf Solution … to provide a basis for discussion by asking if there was a solution to the For your reference, details of the offer I reviewed appear below. performance of the product” is unacceptable.At no time when we were discussing the original contract I have been being lied to. acceptable and the installation may be done correctly. Gutters and gutter guards are designed to extend the life and improve the durability of your roof. Regards, This product creates a dangerous situation in regards to falling ice there is nothing further that we can do”. At 7 Leaf Solutions, we stand behind our products 100%. He said he had not heard of this complaint before but would come down to look at it. Leaf Solution works because the … in areas experiencing snow and cold temperatures.The “Lifetime Warranty” from Sentry Exteriors states that in weather conditions where snow and thawing-freezing temperatures were to provide a basis for discussion by asking if there was a solution to the We’re so convinced our products will make a difference you can actually feel, that if … This product creates a dangerous situation in regards to falling ice Per Mr. [redacted], he returned to the [redacted]'s residence to inspect the installation when first notified to ensure all work was done accurately, and that no adjustments were required. full refund needs to be made.[redacted]. 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